CR006 - Committees Welcoming New Members

Suggestion:

Change systems and processes so that Member Group committees are able to contact new members directly.

Category on Map Diagram:
MEMBERSHIP

Instructions:
Please complete Add New Comment section fields as requested below:

 

FIELD REQUESTED INPUT
Your name:
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With your name !
Email:
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With your email – this will not be made public
Homepage
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Subject
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Comment
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Please type JUST ONE these three response options on the first line.AGREE
DISAGREE
REFER
REFER is to be used to either get more information, or if you like the principal, but have concerns about the implementation.
Then from the second line onwards please add any personal comments if you would like to.

Comments

REFER

REFER

do we want to make this a manual task adding to volunteer workloads? Can we automate a standard letter/email with links to events? Then follow up can be more prepared.

Thanks Carol.

Thanks Carol.

The recommendation is indeed to NOT make it a manual task!
The current BCS member management systems are not able to allow Member Group committees to do this at all.
BCS policy is not to disclose individual email addresses for data protection reasons - which is OK of course.
However, there is nothing yet available to make any contact - such as a templated, personalised Branch or SG welcome letter/email - introducing the committee for example.

Thanks for taking the time to comment.

REFER

again - are Member Groups part of the BCS as a data controller in which case surely no problem as a sofy marketing option offering expected services, or are they separate data controllers? [excuse lack of apprropriate capitals - broken arm, typing's fiddly]

AGREE. New members need

AGREE. New members need encouragement to get involved - hence a welcome letter. This could be done centrally (automatically), but appearing to come from the Branch chair or by the Membership Secretary if given the necessary information. Perhaps the new members could be set up as a temporary segment (email address) and thus receive more detailed info on events for a while, with special welcome.

AGREE

AGREE
We currently have a Coventry new members email distribution list, apparently this is updated on a rolling basis, i.e. new members roll on, then when they are no longer "new" they roll onto the Coventry Members list, but there is no "best" time to welcome them, so I've arbitrarily chosen to email new members on the last tuesday of each month...it would be better if they got a welcome letter and "here is a link to new member webinars" as they joined.

Agree

Agree

This should be part of improved communication between branches and their members.

Refer

Refer
Depends on how it is implemented, but it is eminently do-able within data protection limits.